There are three pages for filing an appeal. Make sure you review each one as follows:

1. After clicking the OK button on this message, you will be directed to the File Appeal Page 1 of 3, where you will provide the information necessary to file an appeal.In order to file an appeal through the Customer Self Service (CSS) portal, you must select an appealable decision. You will not be able to proceed with the online appeals process if no appealable decision has been issued.

2. Review your information on Page 2 of 3. If you need to change anything, click Modify Information at the bottom of the screen to be taken back to Page 1 of 3, where you can make the changes you desire. Once you have reviewed and made any changes to your information, click File Appeal at the bottom of Page 2 of 3. IF YOU DO NOT CLICK FILE APPEAL, YOUR APPEAL HAS NOT BEEN FILED.

3. Once you have clicked File Appeal, Page 3 of 3 will be displayed to confirm that the appeal was filed. Print a copy of this page and keep it for your records. If the confirmation page does not appear, then your appeal was not filed.